Today we visited SAS (Statistical Analytic Software) in Cary, North Carolina. They are a privately held company and the world’s leader in advanced analytic software. They have over 13,000 employees worldwide, more than 400 offices in 55 countries, and have become the World Headquarters. They have buildings in France, Mexico, and Singapore, along with many other locations. Over their 36 years of existence, they have had a sustained revenue growth from year to year, making it the world’s best Multinational Workplace.
The mission of SAS is very unique compared to many other businesses. They tend to focus on their organization’s culture and employee values. They believe in stimulating work, an empowering management philosophy where one is encouraged to take risks, and an inspiring workplace where creativity thrives. SAS offers top of the line services to its customers while upholding trust, flexibility, and the company’s values.
The customers of SAS are many companies in different industries. Anne-Marie Streeter stressed to us that it is tough to name an exact average customer to their services because they are involved in so many industries. Because they offer and enact their services with so many businesses, like for example, retail (Ralph Lauren & Kohls), the Federal Government, Healthcare, and even Playboy, there is no true every day customer that they work with. They appeal to many businesses and companies throughout the world, all while everyday trying to expand their services to all other organizations domestically and internationally.
The customers of SAS value innovation and the longevity of SAS employees. They look to the innovators of SAS to help their companies project and look forward to what they should expect in the coming years, as well as hoping to create a plan that would keep them from decline. It may seem weird that the customers may value the longevity of the SAS employees, however, Kelly, a visual analytics professional, said that it is very common. It is common that a customer service worker will stay with his/her job for a great sum of years and make over-the-phone relationships with customers. Because they have been there and have been helping these men and women for so long, the customers value their service and compatibility with a human than an automated person. Lastly, the customers value SAS as being approachable, customer-driven, and trustworthy; three important things that SAS values as well.
The results of SAS are that they can be the utmost greatest help to their clients with their services. They hope to project, look forward, and plan with each business that they work with, hoping that they can help recognize what the best action is to take concerning a specific company. They want to find solutions to companies that may be looking for higher profits or are in decline.
SAS has a concrete idea of what they want to do and where they want to be pertaining to the future. They want to create a plan that will find make their visual analytics and services accessible and user-friendly on mobile devices. Knowing that not many people use desktop computers in today’s age, they plan to find a way to convert an application to tablets and mobile devices.
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