Elon Technology Blog

Cisco IP Phone Tips

 

 

Many of the phones located in offices around campus are Cisco IP Phones. Here are some phone tips to help you use all the features that are available on this phone:

 

Placing a Call – You can place a call with your telephone by:

1. Lift the handset from the rest and dial the number.

2. Press a line button and dial the number.

3. Press the New Call soft key and dial the number.

4. Press the Redial soft key. If the number was just dialed, you will be connected.

5. To use the speakerphone, press SPEAKER and dial the number.

Answering a Call – You can answer a call by:

1. Lift the handset from the earpiece rest.

2. Press the Answer soft key or the SPEAKER button.

Ending a Call-To end a call:

1. Put the handset on the earpiece rest.

2. Press the SPEAKER button.

Transferring a caller to another number

1. Press transfer
2. Dial extension
3. Note who you are transferring and why
4. Press transfer again to transfer caller, then hang up

Transferring a caller directly to someone’s voicemail

1. Press transfer
2. Dial * and extension
3. Press transfer quickly again, then hang up

Forwarding a phone extension directly to voicemail (all calls to the extension will go into voicemail)

1. Press CFwdALL button on phone
2. Dial * and your extension
3. To end call forwarding directly to voicemail , press CFwdALL button

For more information on placing calls be sure to visit the Desktop Phones page on the technology wiki.

Stayed tuned for tips on the Cisco IP Phone Voice Mail!

 

One response to “Cisco IP Phone Tips”

1. Nik says:

   October 25, 2011 at 6:13 am

   That’s a really handy list of tips for Cisco phones, thanks!
   Nik
   CCNA