Report technology problems online
Instructional & Campus Technologies routinely looks for new ways to improve the customer experience as well as increase efficiency in our efforts to resolve technology problems in a timely manner. To help with this, the Technology Service Desk has implemented a customer site to report non-urgent technology problems online, without having to call the Technology Service Desk.
How does it work?
Our FootPrints customer site is designed to be a convenient alternative to calling the Technology Service Desk, particularly if you want to report an issue outside of our office hours. As long as you have a University email account, you can log into our FootPrints site to submit tickets for technology requests or issues. On your first visit, you can simply enter your Elon email username and password at the sign-in screen, or click the ‘Create a new account’ link and submit your credentials there. Afterwards, you’ll automatically be logged into the system.
From there, you can click ‘New Request’ and fill out the form. It is important that you be as detailed as possible in the description of your request or problem, including information pertinent to your ticket such as your computer AV number (for computer issues), Ricoh EID number (for Ricoh issues), printer make and model (for other printer issues), or Moodle course and section number. Further, you can update open tickets with additional information through this site.
If the Technology Service Desk requires more information, you will be contacted by phone or email before your ticket will be processed. As a result, if you have an urgent technology needs or if the issue is related to your account (e.g., password reset, compromised account), you should not submit a ticket through our site, but contact our office at 278-5200.
For step-by-step instructions on signing up or submitting requests through the system, please view our wiki documentation on FootPrints for Customers.
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