LabCorp

For the first field trip we went to Laboratory Corporation of America in Burlington, North Carolina or better known as LapCorp. It was a chance to better understand the business that happens behind the scene in the health care business. LabCorp tests thousands of samples everyday for different reasons. LapCorp is one of the largest clinical laboratories in America. The corporate headquarters for LapCorp is located in downtown Burlington, North Carolina. We did not visit the corporate headquarters but instead an actual laboratory located in the Powell Building. LapCorp has 23 laboratories around the United States and employees over 35,000 people. In fact, LabCorp is the leading employee in Alamance County, North Carolina.
In my opinion LapCorp’s customers are the patients who send their samples to the laboratories. People need the results of the medical tests as fast as possible. LapCorp is invested in getting the most accurate reading as fast as possible. That is why LapCorp bought a robotic company in order to help atomize the laboratory process. The robotic company has given LapCorp an advantage to the newest technology against their rivalry. LapCorp’s mission is to offer the most accurate and quality results to their customers. Quality is extremely important to LabCorp. The fact that 90% of the labs are on one technology system; which increases the quality and accuracy in all the labs. This means that the results wont differ between labs across America. The customers also values quality and accuracy in the results. What customers value and the mission of LabCorp go hand and hand, which is ultimately good for the company. LabCorp has a plan to expanded the company by buying a couple smaller labs turning them into LabCorp labs. Also LabCorp is always continuing to test new technology to increase the quality and accuracy of test results.

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