Author Archives: Ryan Gay

Ryan is the Manager of Service Management & IT Project Lead for Instructional & Campus Technologies. He has received both undergraduate and graduate degrees in English from UNC-Greensboro.

Information Technology recognized during National Customer Service Week

Ryan Gay and IT student worker, Katie Shifflette, answering technology questions at College Coffee.

Information Technology is proud to highlight the exemplary customer service provided by the department’s staff during National Customer Service Week.   Service with a smile When it comes to offering customer service, the employees of Information Technology (IT) strive to offer faculty, staff, students, alumni, and retirees the best experience possible. From troubleshooting issues, to creating new applications …

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Summer computer replacements begin

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With the arrival of summer, Campus Technology Support (CTS) is gearing up to start our annual summer replacement program for computers that have completed their four-year life cycle. This year is another record year for the program, with more than one-quarter of campus computers being replaced to newer models. The replacement program targets Elon University …

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WebEx now available for faculty, staff, and students

webex

Elon University faculty, staff, and students now have access to WebEx, a web conferencing tool that allows you to meet with others in a virtual environment at any time from any location with an internet connection. Think of it like a super-charged Skype that works with your Elon account. Read on for more information about …

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University accounts after graduation

With commencement right around the corner, many graduates might be wondering what actions they should take, in regards to their various University accounts. Here are some helpful reminders for students who are graduating. Transcripts If you need copies of transcripts after graduation, you can log into the Transcript Request site using your Elon email username and password. Email You …

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Stay tech-savvy during finals

During finals, the Technology Service Desk tends to receive a more walk-in traffic due to technology malfunctions. Problems range from viruses and malware that prevent a computer from operating properly to computer shutdowns that result in missing papers. Here are a few tips to stay tech-savvy during finals, so technological mishaps don’t add to your …

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Faculty personal U: drives now read-only

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As of Friday, March 18, the personal U:Drive (network storage) utilized by faculty has been restricted to read-only access, with the exception of the public_html folder. Your files will still remain available, but you cannot add new files or make changes to files currently saved in general folders under the U:Drive. You should copy and …

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The rise of ransomware

We have your data - ransomware image

The beginning of March saw the first case of ransomware successfully attacking Apple computers. According to a CNN Money report, Palo Alto Networks spotted ransomware KeRanger on OS X on March 4 and promptly notified Apple. Even though Apple rectified the situation to prevent further infections of KeRanger, it’s important to understand ransomware and what …

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Protecting your smartphone data

Image of phone being encrypted

Apple recently made headlines by refusing to obey a court order to hack the iPhone of one of the San Bernardino, California shooters. Shortly thereafter, a number of tech executives expressed their support of Apple, including CEOs at Google and Twitter. No matter what side of the argument you fall on, it’s important to understand …

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Understanding Elon’s wireless network

Image of WiFi assistance

One of the topics the  Technology Service Desk most frequently receives questions about is wireless networking on Elon’s campus. There are three networks for faculty, staff, and students access: elonu, elonu-secure, and elonu-connect. Users often wonder about wireless connection speeds, configurations, and why a wireless device works at home and not on-campus. Read on for information …

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Preparing technology for spring term

The spring term has officially started and classes are well underway. The start of a new semester is always busy for faculty, students, and staff, but it might be even more stressful if you spent Winter Term away from Elon and find yourself a little rusty when it comes to campus technology. If that’s the …

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