How do you solve a problem like a locked account?
We’ve all been there. We end up inundated with a variety of accounts paired with passwords for different websites and services. Each site seems to use a different set of password restrictions that leaves us with more than a dozen passwords to remember. For whatever the reason, users inevitably experience the frustration of locking themselves out of their own account for inadvertently using the wrong password too many times in a row. The irritation only seems to grow when attempts to manually reset a password are thwarted by inaccurate security questions or complicated processes.
Password resets are one of the most frequent issues encountered by the Technology Help Desk. The Self-Service Password Maintenance Site, located at www.elon.edu/password, helps you manage your password when you need it. Whether you are a seasoned Phoenix, or just embarking upon your journey here at Elon, you have the ability to easily manage and maintain your account. Shaking up your password a handful of times, or even once, a year will also keep your accounts protected from hackers and other malicious automated systems.
Change that password!
Enter Elon University’s Self-Service Password Maintenance Site. This handy site allows you the ability to change or reset the password used for email, Moodle, campus logins, and access to network storage. By registering your account with a few simple security questions, you no longer have to worry about contacting the Technology Help Desk the next time you lock yourself out of your email or Moodle account at midnight, when you desperately need access for class the next day.
Getting Started
If you haven’t registered for the Self-Service Password Maintenance Site, simply visit www.elon.edu/password and look for the third bulleted entry on the page, which prompts you to enroll. Many first-time visitors are confused because the first entry encourages users to go ahead and change their password. However, attempting to change a password before registering will result in an error that the user’s login information is incorrect, or that the user is not in a particular database.
Enroll
When you enroll, you simply enter your user name and password before setting and answering a series of three security questions. As soon as this is completed, you are free to change your password on the site’s homepage. However, there is a catch. If you find yourself locked out of your account before enrolling in the site, you’ll have to contact the Technology Help Desk at 278-5200 in order to have your password reset. For more information, visit the Technology Wiki to review comprehensive step-by-step instructions on the Self-Service Password Maintenance Site.
Image by Flickr user Ralph Aichinger
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