How to present clear documentation

Posted on: March 5, 2014 | By: Ryan Gay | Filed under: Tech Tips

Previously, we took a look at how to create successful documentation used to instruct others. Now that you know more about the broader ideas of being able to effectively communicate instructions, it’s time to take a closer look at the actual presentation of the information. When it comes to documentation, it helps to take into account …

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6 tips for successful documentation

Posted on: February 19, 2014 | By: Ryan Gay | Filed under: Tech Tips

When it comes to creating documentation used to instruct others, many automatically freeze up about how to approach the process. What will their co-workers think? What if there is an error I missed? How do I even go about writing effective instructions for a new process or procedure? These are all legitimate questions faced by …

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How do you solve a problem like a locked account?

Posted on: September 18, 2013 | By: Ryan Gay | Filed under: Data & Identity, Info Security

We’ve all been there. We end up inundated with a variety of accounts paired with passwords for different websites and services. Each site seems to use a different set of password restrictions that leaves us with more than a dozen passwords to remember.

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