Password policy changes for your protection

Posted on: April 29, 2015 | By: Ryan Gay | Filed under: Info Security, Passwords

Password-securityIn April, Instructional & Campus Technologies (ICT) implemented changes in our Password Policy. As a result, this will affect how faculty and staff interact with technicians for computer support.

What’s changed?

In the past, faculty and staff were accustomed to providing their usernames and passwords for computer support to members of ICT. In order to protect the integrity and security of your account, this practice has been discontinued.

Moving forward, ICT departments (e.g., Technology Service Desk and Campus Technology Support) are no longer able to ask for or collect your account passwords.

What does this mean for me?

Since ICT will no longer preemptively collect account information from users, faculty and staff will have to work closely with ICT agents when it comes to troubleshooting issues. If an issue requiring support occurs, you may be required to be on-hand to enter your account password for work to proceed.

If you are dropping off your computer at our offices for support, it is recommended you provide several days and times when you are available should a technician need you to enter your password. Failure to do so may result in extended wait times for issues to be resolved. While our staff is committed to providing timely responses, we ask users to be flexible as we work to increase our security measures.

Ultimately, these changes are for the safety of our faculty and staff. If you have questions about the new policy, please contact the Technology Service Desk at 278-5200. If you are asked for password information, please contact Ryan Gay or Michelle Woods.

Image by Texas State University

Ryan Gay

Ryan is the Manager of Service Management & IT Project Lead for Instructional & Campus Technologies. He has received both undergraduate and graduate degrees in English from UNC-Greensboro.

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