To apply: http://www.hr.duke.edu/jobs/apply/external.php
Requisition #401021568
Position Responsibilities:
Leadership/planning – 20%
- Oversee day-to-day operations and serve as the face of the program.
- Think strategically about the direction of the program. Bring critical issues to the attention of the Director.
- Make recommendations regarding organizational structure.
- Schedule and lead regular team meetings and periodic planning retreats. Develop agendas , record and communicate decisions/outcomes, and follow-up on action items.
- Determine the needs of service-learning faculty, students, and community partners and recommend program activities. Guide the team in developing evaluation questions and methods. Evaluate activities and recommend changes.
- Stay abreast of developments in the service-learning and civic engagement fields. Participate in regional meetings and professional development opportunities for civic engagement administrators.
Budget/finances – 10%
- Develop annual budget request, based on historical data and projected needs.
- Analyze monthly expenses and keep Director apprised of unforeseen circumstances.
- Work with the departmental business manager to complete funding transactions.
Human Resources – 15%
- Develop new position descriptions, facilitate approval process, and manage recruitment and hiring of staff, working with departmental business manager as needed.
- Develop offer letters/contracts/memoranda of understanding for CBLI Director, Faculty Scholars, Student Liaison/Facilitator, and Communications & Events Specialist.
- Supervise part-time Communications & Events Specialist. Submit annual performance rating to departmental business manager and conduct performance reviews. Recommend and approve professional development activities.
- Recruit, interview, hire, train, and supervise a cohort of 8-15 (primarily graduate student) Service-Learning Assistants (SLAs) each semester. Meet with them on a monthly basis and provide resources, feedback, and coaching as needed. Approve their time/submit supplemental payments. Make decisions re: continuation or termination.
- Facilitate meetings of the Faculty Scholars with the Director.
Systems and records – 20%
- Manage the process of administering the SL course designation each semester:
- Update label application and publicize call for proposals.
- Facilitate review of proposals and communicate decisions to faculty.
- Work with the Registrar’s Office, the Arts & Sciences curriculum office, and departmental DUSes/DUSAs to correctly label courses in STORM/ACES.
- Develop and maintain a historical database of service-learning courses, faculty, and community partners.
- Develop and maintain a system for tracking faculty consultations.
- Develop and maintain a system for accessing student enrolment data for service-learning courses.
Programmatic activities (Support for faculty, students, and community partners) – 15%
- Support faculty consultants in planning and implementing the Service-Learning Faculty Fellows Program: Facilitate planning meetings and identification of goals. Develop evaluation questions and tracking tools. Propose timelines and schedule workshops. Publicize the program. Issue stipends to Fellows.
- Develop relationships with community organizations and assist faculty consultants with identifying appropriate community partners as needed.
- Communicate important policies and procedures to service-learning faculty. Advise faculty regarding course logistics. Develop resources for faculty, students, and community partners as needed.
- Manage the process for requesting course funding. Remind grant recipients of expectations and request funding reports.
- Serve as the official advisor for student groups associated with Duke Service-Learning. Maintain regular contact with the group’s leaders, providing mentorship and support. Work with leaders to identify projects and programs that complement the goals of Duke Service-Learning. Assist the group in following Duke policies and guidelines. Assist with the administration of finances.
- Coordinate and administer program awards: Update award selection criteria, circulate the call for nominations, manage the selection process, plan recognition events.
- Plan, coordinate, and administer other activities on an as-needed basis.
Communications/marketing – 10%
- Manage the development of the program’s key communications messages and goals, and program “brand.”
- Manage the work of the Communications and Events Specialist and maintain responsibility for:
- Publicizing service-learning courses
- Management of the program’s website
- Use of the program’s social media accounts
- Production of a monthly e-newsletter for faculty and staff
- Production of a biweekly e-newsletter for students
- Outreach to new students
- Design and production of marketing materials such as bus posters, flyers, and postcards
- Representing the program at informational fairs
- Publicizing the outcomes of service-learning courses and projects, and the relevant achievements of service-learning faculty
- Production of an annual report and brochure
- Plan and deliver informational presentations about the program to faculty, staff, students, and the public, e.g., DUS meetings, pre-major advisors, Admissions officers, New Student Orientation events.
Events – 10%
- Manage the work of the Communications and Events Specialist and maintain responsibility for planning and hosting events:
- Annual Context & Connections tours for faculty: Refine goals and objectives. Recruit and communicate with tour leaders, co-sponsors, faculty participants, and community leaders.
- Workshop series and other faculty professional development events (e.g., teaching showcase)
- Campus-wide/public events (e.g., Transcripts & Lifescripts Monologues, conversations with the Dean, guest speakers)
Facilitate planning with other team members. Publicize events. Manage logistics.
Characteristics Sought
The successful applicant will have:
- A proven ability to juggle multiple priorities and projects
- A passion for attention to detail, balanced with a nuanced understanding of the big picture
- A patient, calm, and supportive demeanor
- A high level of professionalism and tact
- The ability to think strategically and to lead a campus-wide initiative
- Experience managing complex administrative processes
- Experience developing and managing large databases
- Experience communicating with and advising faculty members
- Excellent writing and communications skills
- Experience overseeing large events
In addition, ideal candidates will have one or more of the following:
- Two or more years of experience in higher education, ideally in a service-learning or civic engagement program
- Experience developing budgets and tracking expenses
- Experience advising students, and/or hiring and supervising work/study students
- Experience developing institutional relationships with community organizations
- Experience with public speaking and making presentations to students, faculty, and the general public