The Success Center’s mission is to develop competent and effective urban leaders by providing services that direct, inspire, and inform students to optimize their experience at Marygrove, assist students to excel academically, and prepare students for meaningful and impactful careers through success coaching, experiential learning, and skills development.
The Student Support Specialist and Compliance Officer will report to the Director of the Success Center and will be responsible for developing, implementing, integrating, and monitoring academic-support service programs beginning with student’s first contact with the college and following through degree completion. In addition the Student Support Specialist and Compliance Officer will serve as a Success Coach. Using specialized knowledge, skills, and training, the position develops and implements and participates in or assists with academic outreach, persistence, assessment, guidance, and related initiatives. Applicants must have a broad understanding of best practices in promoting and sustaining a culture of academic engagement and student success. Applicants should have experience addressing challenges and opportunities related to student persistence and timely graduation of a variety of student populations.
Specific responsibilities include, but are not limited to:
* Support the Director in overseeing various working committees * Provide on-going training to the team in the area of advising, persistence, and student success * Assists in developing and preparing program offerings, curricula, guidelines, and related communications * Ensure effective onboarding of new students in order to drive student persistence and success through effective transition to the education environment * Manage and communicate effectively on academic probation, academic suspension, and satisfactory academic progress policies * Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness * Investigate and troubleshoot problems and barriers that prevent student success and participate in annual program evaluation process and collaborate in future program modifications * Leverage skills and knowledge to help underperforming students in their courses, especially “gateway courses,” by teaching strategies that promote learning and mastery and making appropriate referrals * Work collaboratively with other departments to identify goals and develop comprehensive plans, programs and services for achieving retention goals aligned with Marygrove’s overall strategic plan * Work a flexible schedule to meet the needs of the students * Maintain expertise in professional field * Perform other appropriate duties as assigned
Compliance Officer Responsibilities:
* With support from senior management, will ensure that Marygrove College is in compliance with federal, state, and local government accountability policies, requirements, and regulations regarding student success and student learning environments * Act as the Disability liaison among faculty, staff and students * Review documentation and determine eligibility for accommodations and services as defined by the Rehabilitation Act and Americans with Disabilities Amendment Act * Understand, Systematize, and Communicate Compliance Requirements * Research, interpret, and communicate changing compliance requirements * Develop and deliver user-friendly systems, tools, and trainings for school-based operations and instructional staff to execute against compliance requirements * Lead and help school staff develop and revise school handbooks to ensure they contain required content related to federal, state, and local policies, requirements, and regulations * Keep current regarding emerging issues in disability services * Maintain student records, documentation, and data in accordance with grant, federal and state requirements
Success Coaching Responsibilities:
* Proactive and intrusive academic advising * Develop college success plans structured around individual needs * Recognize needs and refer student to academic specialists * Teach college success courses * Provide appropriate referrals within Marygrove College and/or to community agencies when appropriate * Provide students with assistance in understanding the wide variety of opportunities available to them at Marygrove, meeting expectations and responsibilities, and making use of resources and services available to them
Requirements:
A master’s degree in higher education/student affairs, counseling, social work, or related field with a minimum of three years’ experience in a college or university providing educational support, mentoring, academic coaching, retention, learning assistance, advising, tutoring, or related services to students and prior experience working with first-generation, low-income, historically-underrepresented, or “at risk” individuals is required. Additional customer service experience is desired. The candidate must have strong interpersonal and administrative skills with the ability to organize and prioritize multiple projects and tasks simultaneously, as well as sensitivity to student, parent, academic, and campus life issues.
* Demonstrated analytical abilities, including the ability to utilize data to inform decision-making. * Successful experience in addressing challenges and opportunities related to retention and timely graduation. * Broad understanding of academic advising, learning center, testing, and career services functions. * Demonstrated ability to work collaboratively across units and build collaborative teams and organizational structures to advance the strategic objectives of the university. * Experience developing and managing student academic support programs such as tutoring, advising, mentoring, and/or accessibility services * Experience with program/project design, implementation, and management * Innovative, creative, and dynamic professional who is passionate about student development * Ability to work independently as well as collaboratively * Knowledge of student development theory * Respect for deadlines and details, especially accountable for reports * Understanding of and commitment to Marygrove’s Vision, Mission and Values
Preferred Qualifications:
The following qualifications are desired: experience working with students with disabilities in post-secondary education; competence with complex data analysis, managing large data sets, and identifying data trends; fluency working in a collaborative environment and ability to work across departments; skilled in developing reports and communicating to senior leaders; ability to coach and mentor diverse student groups; and experience developing and leading training programs for students and staff.
Technology Skills Required:
Must have strong computer skills including experience with database management (including Datatel, Banner or similar system), experience with assistive technology, knowledge of project management programs like Microsoft Project; experience with social media platforms and marketing; in-depth understanding of Microsoft Word, PowerPoint, and Excel and ability to learn additional software programs as needed.
To Apply:
Send resume, cover letter and three employment references to careers {at} marygrove(.)edu (state title of position on subject line). The screening process will continue until a successful candidate is chosen. For information on the College, see www.marygrove.edu
Marygrove College is committed to achieving a faculty and staff that is reflective of its diverse student body, and welcomes and encourages applications from members of communities historically underrepresented in higher education. EOE
Contact Us: careers {at} marygrove(.)edu